If something isn't right, your HSBC Secure Key will tell you. Click on the tabs below to read the key messages and discover what you need to do.

Overview (Selected)
Fail PIN
PIN not safe
Fail 1, 2 or 3
Lock PIN
Reset PIN
Button
Battery

Yellow Button

This button is used after creating a new PIN
The yellow button is also used to generate a transaction code for authorising new payments

Green Button

Press and hold for 2 seconds to turn on the device
Press once to delete one character
Press and hold to clear all input
After you've entered your PIN, press here to generate a log on security code

Button 3

Press once to generate a reauthentication security code to perform transactions.

Step 1

You will see this message when setting up the PIN for the first time if the two entries do not match

Step 2

Press the yellow button to return to the PIN setup and repeat the steps to set up a PIN

The new PIN you have entered is not safe and could be guessed. Please enter another PIN.

Your PIN can be made up of any numbers as long as they don't follow a logical or sequential pattern, for example 123456 or 11111.

If you enter an incorrect PIN, you will see the message 'FAIL 1'. Press the green button to enter your PIN again.

You will have three attempts to enter your PIN correctly.

Your HSBC Secure Key will remember the number of failed attempts you have made.

After the third incorrect attempt ('FAIL 3'), the HSBC Secure Key will become locked.

Please select the Lock PIN tab to find out more.

If your HSBC Secure Key is locked, it will display a seven digit code on screen whenever it is turned on.

To continue using Internet Banking, you will need to reset your PIN online.

To do this, start logging on to Personal Internet Banking and enter your user ID.

At the next screen, click the 'Forgotten your HSBC Secure Key PIN'. Follow the on screen instructions and you will be given a PIN Reset Code.

Once you have the code, press the green button lightly and quickly - but do not hold it down. You will then be prompted to input the code.

If you enter an incorrect 'PIN reset code', a 'FAIL 1' message will be displayed.

You will then be prompted to input your PIN for the second time. For your protection the HSBC Secure Key will lock after three incorrect PIN entries.

Once your Secure Key is locked, it will display a 7 digit unlock code. Please select the "Forgot your Secure Key PIN?" link on the Personal Internet Banking logon page, and after verifying Security Questions 1 and 2, enter the unlock code into the on screen box and click "Continue". Your web browser will then display a PIN reset code. Enter the PIN reset code into your HSBC Secure Key to unlock your device.

This messages indicates that a button is being pressed and held for too long

If you press and hold a button for more than 7 seconds, the device will switch off to preserve battery life.

This is the low battery message.

After its first appearance, the BATT message is displayed for two seconds each time the device is switched on. After two seconds the device works as normal.

BATT 2: 2 months remaining
BATT 1: 1 months remaining
BATT 0: replacement needed

Please contact HSBC Customer Service to order a replacement Secure Key at
1300 306 543 or +612 9005 8421 from overseas

The HSBC Secure Key does not have an off button. After 30 seconds of inactivity, the device will automatically switch off

Can't see your message in the tabs above?

Scroll down the complete list of HSBC Secure Key messages below

NEW PIN

You will need to create a new HSBC Secure Key PIN. Think of a PIN between 4 and 6 digits long. You should avoid using sequential or repeated numbers such as 1234 or 1111. Enter this into your HSBC Secure Key and press the yellow button.

Note: If you make a mistake entering your PIN, you can use the green button to delete the last digit you have input.

PIN CONF

The PIN you are setting up needs to be confirmed. Please re-enter your chosen PIN.

NEW PIN CONF HSBC

You have successfully set-up your PIN. You can now use your HSBC Secure Key.

FAIL PIN

Your confirmation PIN did not match the first PIN entered.

Press the yellow button to return to the PIN setup and repeat the steps to set up a PIN.

NEW PIN not SAFE

The new PIN you have entered is not safe and could be guessed. Please enter another PIN.

Your PIN can be made up of any numbers as long as they don't follow a logical or sequential pattern, for example 123456 or 11111

HSBC Secure Key is waiting for you to enter your PIN. The number of dashes shown on the screen, is equal to the number of digits in your PIN.

HSBC

This is the welcome screen. You will see this once your PIN has been accepted. Press the green button to generate your security code.

PIN FAIL 1

The PIN entered is incorrect. Press the green button lightly and quickly - do not hold it down. This will return you to the PIN entry screen.

You will then be prompted to input your PIN again for the second time. To protect you from fraud, the HSBC Secure Key will lock after three incorrect PIN entries.

PIN FAIL 2

The PIN entered is incorrect. Press the green button lightly and quickly - do not hold it down. This will return you to the PIN entry screen.

You will then be prompted to input your PIN for the third time. To protect you from fraud, the HSBC Secure Key will lock after three incorrect PIN entries.

PIN FAIL 3

The PIN entered is incorrect. Your HSBC Secure Key is locked and will need to be reset.

Press the green button lightly and quickly - do not hold it down. You will see LOCK PIN screen.

LOCK PIN 4635135

If your HSBC Secure Key is locked, it will display a seven digit code on screen whenever it is turned on.

To continue using Internet Banking, you will need to reset your PIN online.

To do this, start logging on to Personal Internet Banking and enter your user ID.

At the next screenclick the 'Forgotten your HSBC Secure Key PIN', follow the on screen instructions and you will be given a PIN Reset Code.

Once you have the code, press the green button in the bottom right corner lightly and quickly - but do not hold it down. You will then be prompted to input the code.

LOCK PIN

Your HSBC Secure Key is waiting for you to enter your seven digit PIN reset code.

Once you have entered the code you will be prompted to set up a new PIN.

LOCK PIN FAIL 1

The PIN reset code has been entered incorrectly. Press the green button lightly and quickly - do not hold it down. You will then be prompted to enter the reset code again.

You should ensure that you are entering the reset code exactly as it appears on screen.

To protect you from fraud, the HSBC Secure Key will lock after three incorrect entries.

LOCK PIN FAIL 2

The PIN reset code has been entered incorrectly. Press the green button lightly and quickly - do not hold it down. You will then be prompted to enter the reset code again.

You should ensure that you are entering the reset code exactly as it appears on screen.

To protect you from fraud, the HSBC Secure Key will lock after three incorrect entries.

LOCK PIN FAIL 3

The PIN reset code has been entered incorrectly for a third time. The HSBC Secure Key is now temporarily locked and you will be unable to use it for approximately 1 hour. This message will remain on the screen of the HSBC Secure Key until the lock out has expired, then the HSBC Secure Key will automatically power off.

When the HSBC Secure Key is turned back on 'LOCK PIN' and a 7 digit number will be displayed on the screen. Press the green button lightly and quickly - do not hold it down and enter your PIN reset code again. You should ensure that you are entering the code exactly as it appears on screen.

LOCK PIN FAIL 4

The PIN reset code has been entered incorrectly for a fourth time. The HSBC Secure Key is now temporarily locked and you will be unable to use it for approximately 1 hour. This message will remain on the screen of the HSBC Secure Key until the lock out has expired, then the HSBC Secure Key will automatically power off.

When the HSBC Secure Key is turned back on 'LOCK PIN' and a 7 digit number will be displayed on the screen. Press the green button lightly and quickly - do not hold it down enter your PIN reset code again.

If you are unsure what your PIN reset code is, you can generate another code. To do this, start logging on to Personal Internet Banking and enter your user ID. At the next screen click the 'Forgotten your HSBC Secure Key PIN', follow the on screen instructions and you will be given a PIN Reset Code.

LOCK NEW PIN

HSBC Secure Key is unlocked and you need to create a new HSBC Secure Key PIN. Think of a number between 4 and 6 digits long. You should avoid using sequential or repeated numbers such as 1234 or 1111. Enter this into your HSBC Secure Key and press the yellow button.

Note: if you make a mistake entering your PIN, you can use the green button to delete the last digit you have input.